Roanoke Valley Harley-Davidson® is a Harley-Davidson® motorcycle dealer for new and used bikes, as well as parts and services in Roanoke.

Service Department

Our Commitment to you!
When you turn your motorcycle over to our service department, we will do everything in our power to merit your trust. We take seriously our pledge to you, which is taken from Harley-Davidson Motor Company’s Mission Statement and Values:

- We will always tell you the truth, providing full and  accurate representation of the facts or situation.
- We will be fair, basing decisions and judgments on facts.
- We will keep our promises, doing what we say we will do.
- We will respect the individual, treating all people with dignity 

Roanoke Valley H-D Factory Authorized Service

~ Over 85 Years Combined Experience ~

- Scheduled Maintenance
- Warranty Resolution
- Computerized Diagnostics
- Dyno Tuning
- Performance Consulting
- Engine & Transmission Remanufacturing
- Collision Repair

We have the experience you can count on!

  Serse

Doug Rautio Service Manager Years Exp. With Harley-Davidson: 11 Prior experience includes MMI Certification, H-D PhD Tech & Parts Manager.

Larry Frazier Service Consultant Staff Certified Service Operations

John "BIG JOHN" Shropshire Service Consultant Staff Certified Service Operations

"When you bought your Harley-Davidson® bike, it came equipped with more than chrome and leather. Implicit in your purchase was the promise that skilled professionals would be there to service your bike when the time came. We know any product is only as good as the service backing it up. For that reason, whether it’s routine maintenance, repairs, or customizing, Roanoke Valley Harley-Davidson is prepared to do it all."     Dout

Doug Rautio 

"When you bought your Harley-Davidson® bike, it came equipped with more than chrome and leather. Implicit in your purchase was the promise that skilled professionals would be there to service your bike when the time came. We know any product is only as good as the service backing it up. For that reason, whether it’s routine maintenance, repairs, or customizing, Roanoke Valley Harley-Davidson is prepared to do it all."     Dout

Doug Rautio 

Dan Dooley Lead Technician PhD Level 5 Master of Technology, Level 4 Master Chassis/Electrical/Powertrain, Level 5 Technology~ the highest level attainable. Yrs. Exp. With H-D: 40   PHD Charter Member Dan started with Roanoke Valley H-D in 1972!   PP

Jason "MAC" McMillion Lead Technician PHD Level 3 Master of Technology Expert, Level 4 Master Chassis/Powertrain, Dyno Technician Specialist Yrs. Exp. With H-D 13

Rick Wall PHD Level 2 Technician, Detailing Specialist

Niles Ferguson MMI Graduate PHD Level 1 Staff Certified Technician, Dyno Techician 2 yrs Exp. with H-D.  PP

Paul Reikowski MMI Graduate  PhD Certified Harley Technician

Ken Vaughan Level 1 Technician 12 Years Exp.

Our service department uses Genuine Harley-Davidson® Parts, whenever possible. We believe if you bought a Harley-Davidson® bike, you want to keep it a Harley-Davidson, and genuine H-D® parts are the same factory parts that were on your bike when it was new.  Harley-Davidson parts are top quality and dependable.  Sure you may pay a little more for Harley-Davidson parts, but you get what you pay for.  Take the comfort in knowing that Harley-Davidson parts are durable and built to last.

Service Recommendations and Delivery

Please call our Service Department at (540) 562-5424 to schedule your service work or email us at service@rvhd.com.

Labor Rate $80 Per Hour

By Appointment Saturdays For work that requires no more than 2 hours; Such as oil changes, tires & select H-D Accessories Installed. This means that we will no longer be accepting first come, first serve customers. You must have an appointment to get your bike work done on Saturdays.  

Need Help?

Call our service department at 540.562.5424.